HELPBOT
About Us
Terms of Use
Privacy Policy
Contact
icons8-menu

Understanding the Functions of Your Pool Equipment

Each component of your pool system plays an important part in the operation of your pool.

These components enable filtration, santisation, water circulation and cleaning.

Together they maintain clarity, cleanliness and health for your pool water.

Pool Pump

The pump ensures proper circulation of the pool water and is the centre of your filtration system.

The pump draws water from the pool, either through skimmer or main drain suction lines.

Pool Skimmer & Main Drain Suction

A skimmer basket, leaf canister and pump basket will trap any leaves and other larger debris before going on to the filter.

  • Pool skimmers are located either on the short or long side of the pool perimeter. Skimmers help with surface circulation and are also used to help manage water levels in swimming pools.
  • Main drains are located at the bottom of the deep end of the pool. They serve as an additional inlet for water circulation or are the filtration suction point for an in-floor cleaning system.

Pool Filter

The filter works together with the pool pump to remove dirt, smaller debris and other impurities from the pool water.

  • After passing through the filter, the water flows through any connected heaters and chlorinators, before returning clean, filtered water back to the pool through the return lines.

Filter Types

There are two common types of pool filters used for swimming pools, the first being a media filter (also known as a sand filter) and the second is a cartridge filter.

  • A media filter uses glass or sand media that’s inside the filter to trap particles and other debris from the pool water.
  • Cartridge filters have one or more replaceable filter elements made of pleated filter material that traps impurities as water passes through.

Chlorinator, Liquid Chlorine Doser & Floating or Inline Dispenser

Chlorine provides sanitisation for the pool water, killing algae, viruses and harmful bacteria.

  • Chlorinators through an electrolysis process convert salt or mineral salt into chlorine.
  • A liquid chlorine doser adds controlled amounts of chlorine directly into your pool using tubes, a pump and liquid chlorine.
  • Floating or inline dispensers release chlorine into the water as chlorine tables dissolve.

In-floor Cleaning System

In-floor cleaning systems are designed to reduce the need for manual cleaning of your pool.

Multiple strategically placed nozzles installed in the floor and steps of the pool pop-up and rotate, directing high pressure streams of water across the surface of the pool.

As the nozzles operate, they push leaf debris and dirt matter toward the pool’s main drain, where it is removed by the suction of the main drain.

A leaf canister installed alongside the pool perimeter or next to the equipment, catches any leaves removed by the in-floor cleaning system.

In-floor cleaning systems are designed to reduce the need for manual cleaning of your pool.

Multiple strategically placed nozzles installed in the floor and steps of the pool pop-up and rotate, directing high pressure streams of water across the surface of the pool.

As the nozzles operate, they push leaf debris and dirt matter toward the pool’s main drain, where it is removed by the suction of the main drain.

A leaf canister installed alongside the pool perimeter or next to the equipment, catches any leaves removed by the
in-floor cleaning system.

Suction Pool Cleaner

Suction pool cleaners connect through a hose to your filtration system, either through the skimmer or a dedicated suction point in the pool.

Their vacuum head is designed to remove leaves, dust, dirt and algae from the floor and walls of the pool.

Using a leaf canister helps with managing the maintenance if you’re using a suction pool cleaner.

Leaf Canister

A leaf canister can capture large amounts of leaves and other debris inside its basket.

One side of the cannister connects to a small hose linked to the skimmer suction, either by a suction plate or directly into the suction pipe.

The other side of the cannister attaches to the vacuum hose, which is attached to the vacuum head.

The leaf canister’s basket where leaves are trapped, needs to be emptied when it is between half to three quarters full.

The pump will need to be turned off during this process.

After emptying the basket, refill the hose with water before restarting the pump.

Robot Pool Cleaner

Robot cleaners are designed to be advanced devices that automate your pool cleaning and operate independently of the pool’s filtration system.

They have their own motors and canisters to remove leaves and debris, with some able to trap particles down to 60 microns in size.

Most modern robotic pool cleaners come with built-in intelligence that enables them to accurately map the surfaces of your pool and adjust cleaning cycle times to suit your individual pool.

Common additional features are wall climbing and quick cleans for floor only or the waterline.

Recent innovation includes the addition of timers and automatic lift systems to bring them to the edge of your pool for easy removal.

Most have apps can remotely control the robot from your smart phone.

Gas Heater

Pool gas heaters are popular choices for homeowners that want to heat their pool or spa quickly and use natural gas or liquid petroleum gas.

A gas heater is plumbed to the pool filtration pump or it has a dedicated pump.

They are particularly effective for heating water in cooler climates or during the colder months.

Gas heaters are efficient heaters, but do cost more to run than other heating options.

Inverter Heat Pump

An inverter heat pump doesn’t run at a fixed speed, output is modulated based on the pool’s current temperature and set-point.

Inverter heaters can significantly lower running costs by operating at lower speeds when less heating is required.

Inverter heat pumps use ambient air temperature, along with a heat exchanger and a liquid refrigerant to heat the pool water through a chemical reaction process.

An inverter heater will heat the pool water to 12-14°C higher than the average ambient air temperature.

If higher temperatures are needed, increase the heater capacity by installing a larger kilowatt heater or connect multiple smaller kW units together.

Inverter heaters are more expensive to purchases than gas heating options, but offer much lower running costs.

Pool Automation Systems

Pool automation systems connect multiple components of your pool system into one single interface.

Equipment including pumps, chlorinators, heaters, lights, fountains, actuator valves and cleaning systems can be integrated and controlled through a user-friendly app or control panel.

These systems automate equipment operation according to pre-set schedules for their running times.

Valves & Actuators

Valves are mechanical devices used to control water flow, directing the water through different parts of the pool system.

Actuators attach to the top of valves to electronically adjust their positions using a pool automation system.

This set-up facilitates automated transition between pool and spa modes for any changed water circulation or temperature needs.

Logo

Introducing Effective Solutions

Simplify your pool maintenance routine with POOLWATER-PRO.

Our software turns test-strips into accurate digital readings, right from your phone.

Get instant alerts to know if your pool is safe to swim, plus any chemicals needed.

Your Path to Clarity

By embracing effective pool maintenance practices and utilising POOLWATER-PRO.COM, you can overcome chemical balancing challenges and easily maintain a clear and inviting pool.

Spend less time worrying and more time splashing with your own pool expert on hand.

Visit POOLWATER-PRO.COM to learn more and embark on your journey to pool clarity today.

Logo

Introducing Effective Solutions

Simplify your pool maintenance routine with POOLWATER-PRO.

Our software turns test-strips into accurate digital readings, right from your phone.

Get instant alerts to know if your pool is safe to swim, plus any chemicals needed.

Your Path to Clarity

By embracing effective pool maintenance practices and utilising POOLWATER-PRO.COM, you can overcome chemical balancing challenges and easily maintain a clear and inviting pool.

Spend less time worrying and more time splashing with your own pool expert on hand.

Visit POOLWATER-PRO.COM to learn more and embark on your journey to pool clarity today.

Pool problems? HelpBot instantly replies! click here

About Us

We are a dedicated team of pool professions who have been looking after customers' pools for more than 15 years. Currently we have just over 800 pools we regularly maintain and each year we do approximately 500 pool leak detections & repairs. Several years ago, because we couldn't buy software that we needed to calculate chemicals, along with costs, automatic invoicing, payment reminders, scheduling and reports, we decided to custom write our own software. The aim was to be able to record any work done or goods sold and have it easy for staff to finalise costs for their visits with a few simple clicks. We soon realised that the software being created wouldn't just be needed in our business, but it would suit every pool business. This was a great concept for pool businesses, but didn't help the home user who looks after their pool themselves. We then decided to create separate software to cater for the home market and modify by removing invoicing, payments, etc. For several years, each time one of our technicians visited a customer’s pool, they tested the customer's pool with a photometer (high-end chemical reader) and also tested the same water with a 4-Pad and 6-Pad test-strip. Our programmers have calibrated the inputs so that now our test-strip results match high-end photometer readings. Our growth in business has been fast to date, because our company philosophy is that we understand the longevity value of a client. Our long term ambitions are to become a household name internationally. We aim to ensure your family can relax and make the most of your pool all year round.

With over 15 years of experience, our team regularly maintains over 800 pools and conducts approximately 500 leak detections and repairs annually. We developed custom software to manage chemical calculations, invoicing, scheduling and reporting when no suitable solution existed. This innovation not only streamlined our operations but also evolved to benefit the entire pool industry, including home pool owners. By leveraging advanced computer vision and machine learning techniques, we have developed test-strip technology that matches high-end photometer readings with professional-grade accuracy. A commitment to long-term client relationships has driven our rapid growth and we strive to become a trusted name internationally, ensuring families can enjoy their pools year-round.

With over 15 years of experience, our team regularly maintains over 800 pools and conducts approximately 500 leak detections and repairs annually. We developed custom software to manage chemical calculations, invoicing, scheduling and reporting when no suitable solution existed. This innovation not only streamlined our operations but also evolved to benefit the entire pool industry, including home pool owners. By leveraging advanced computer vision and machine learning techniques, we have developed test-strip technology that matches high-end photometer readings with professional-grade accuracy. A commitment to long-term client relationships has driven our rapid growth and we strive to become a trusted name internationally, ensuring families can enjoy their pools year-round.

Close

Terms of Use for PoolWater-Pro

Last updated: 20th August 2024 Please read these Terms of Use carefully before using Our Service. Interpretation and Definitions Interpretation The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. Definitions For the purposes of these Terms of Use: Application means the software program provided by the Company downloaded by You on any electronic device, named PoolWater-Pro. Application Store means the digital distribution service operated and developed by Apple Inc. (Apple App Store) or Google Inc. (Google Play Store) in which the Application has been downloaded. Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority. Account means a unique account created for You to access our Service or parts of our Service. Country refers to: Victoria, Australia Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to PoolWater-Pro 5/607 St Kilda Road, Melbourne VIC 3004. Device means any device that can access the Service such as a computer, a cellphone or a digital tablet. Free Trial refers to a limited period of time that may be free when purchasing a Subscription. Service refers to the Application or the Website or both. Subscriptions refer to the services or access to the Service offered on a subscription basis by the Company to You. Terms of Use (also referred as "Terms") mean these Terms of Use that form the entire agreement between You and the Company regarding the use of the Service. Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service. Website refers to PoolWater-Pro, accessible from https://poolwater-pro.com. You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Acknowledgment These are the Terms of Use governing the use of this Service and the agreement that operates between You and the Company. These Terms of Use set out the rights and obligations of all users regarding the use of the Service. Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms of Use. These Terms of Use apply to all visitors, users and others who access or use the Service. By accessing or using the Service You agree to be bound by these Terms of Use. If You disagree with any part of these Terms of Use then You may not access the Service. You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service. Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service. Subscriptions Subscription Period The Service or some parts of the Service are available only with a paid Subscription. You will be billed in advance on a recurring and periodic basis (such as 12, 24 or 36 months), depending on the type of Subscription plan you select when purchasing the Subscription. At the end of each period, Your Subscription will automatically renew under the exact same conditions unless You cancel it or the Company cancels it. Subscription Cancellations You may cancel Your Subscription renewal either through Your My Account settings page or by contacting the Company. One month’s notice is required for cancellation before the end of Your current Subscription term. You will not receive a refund for the fees You already paid for Your current Subscription period and You will be able to access the Service until the end of Your current Subscription period. Billing You shall provide the Company with accurate and complete billing information including full name, address, state, postal / zip code, mobile number, and valid payment method information. Should automatic billing fail to occur for any reason, the Company will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice. Fee Changes The Company, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period. Current Subscription fee costs are accessible at https://poolwater-pro.com and are also subject to variations in US dollar exchange rate, which are updated weekly. Your continued use of the Service after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount. Refunds Except when required by law, paid Subscription fees are non-refundable. Certain refund requests for Subscriptions may be considered by the Company on a case-by-case basis and granted at the sole discretion of the Company. Free Trial The Company may, at its sole discretion, offer a Subscription with a Free Trial for a limited period of time. You may be required to enter Your billing information in order to sign up for the Free Trial. If You do enter Your billing information when signing up for a Free Trial, You will not be charged by the Company until the Free Trial has expired. On the last day of the Free Trial period, unless You cancelled Your Subscription, You will be automatically charged the applicable Subscription fees for the type of Subscription You have selected. At any time and without notice, the Company reserves the right to (i) modify the Terms of Use of the Free Trial offer, or (ii) cancel such Free Trial offer. User Accounts When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service. You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service. You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorised use of Your account. You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorisation, or a name that is otherwise offensive, vulgar or obscene. Links to Other Websites Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise You to read the Terms of Use and privacy policies of any third-party web sites or services that You visit. Termination We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms of Use. Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply cancel Your recurring Subscription and discontinue using the Service. Limitation of Liability Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service. To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose. Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law. "AS IS" and "AS AVAILABLE" Disclaimer The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected. Without limiting the foregoing, neither the Company nor any of the company's providers makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components. Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law. Governing Law The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws. Disputes Resolution If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company. For European Union (EU) Users If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in. United States Federal Government End Use Provisions If You are a U.S. federal government end user, our Service is a "Commercial Item" as that term is defined at 48 C.F.R. §2.101. United States Legal Compliance You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties. Severability and Waiver Severability If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect. Waiver Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach. Translation Interpretation These Terms of Use may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute. Changes to These Terms of Use We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. Current Terms of Use are accessible at https://poolwater-pro.com, which are updated from time to time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion. By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service and cancel Your recurring Subscription. Contact Us If you have any questions about these Terms of Use, You can contact us: By visiting this page on our website at https://poolwater-pro.com or https://app.poolwater-pro.com/contact.

Privacy Policy PoolWater-Pro

Last updated: 18th May 2024 This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. Interpretation and Definitions Interpretation The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. Definitions For the purposes of this Privacy Policy: Account means a unique account created for You to access our Service or parts of our Service. Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority. Application refers to PoolWater-Pro, the software program provided by the Company. Business, for the purpose of CCPA/CPRA, refers to the Company as the legal entity that collects Consumers' personal information and determines the purposes and means of the processing of Consumers' personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers' personal information, that does business in the State of California. CCPA and/or CPRA refers to California Consumer Privacy Act (the "CCPA") as amended by the California Privacy Rights Act of 2020 (the "CPRA"). Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to PoolWater-Pro 5/607 St Kilda Road, Melbourne VIC 3004. For the purpose of the GDPR, the Company is the Data Controller. Consumer, for the purpose of the CCPA/CPRA, means a natural person who is a California resident. A resident, as defined in the law, includes (1) every individual who is in the USA for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose. Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses. Country refers to: Victoria, Australia Data Controller, for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data. Device means any device that can access the Service such as a computer, a cellphone or a digital tablet. Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites. GDPR refers to EU General Data Protection Regulation. Personal Data is any information that relates to an identified or identifiable individual. For the purposes of GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity. For the purposes of the CCPA/CPRA, Personal Data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You. Service refers to the Application or the Website or both. Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. For the purpose of the GDPR, Service Providers are considered Data Processors. Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). <span class="half-para"Website refers to PoolWater-Pro, accessible from https://poolwater-pro.com. You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Under GDPR, You can be referred to as the Data Subject or as the User as you are the individual using the Service. Collecting and Using Your Personal Data Types of Data Collected Personal Data While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to: Email address First name and last name Phone number Address, State, Province, ZIP/Postal code, City Usage Data Usage Data Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (ie IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device. Tracking Technologies and Cookies We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include: Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies. Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity). Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. We use both Session and Persistent Cookies for the purposes set out below: Necessary / Essential Cookies Type: Session Cookies Administered by: Us Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services. Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies identify if users have accepted the use of cookies on the Website. Functionality Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website. For more information about the cookies we use and your choices regarding cookies, please visit our Cookies section of our Privacy Policy. Use of Your Personal Data The Company may use Personal Data for the following purposes: To provide and maintain our Service, including to monitor the usage of our Service. To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user. For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service. To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation. To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information. To manage Your requests: To attend and manage Your requests to Us. For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred. For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience. We may share Your personal information in the following situations: With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You. For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company. With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us. With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions. With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. With Your consent: We may disclose Your personal information for any other purpose with Your consent. Retention of Your Personal Data The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods. Transfer of Your Personal Data Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information. Delete Your Personal Data You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. Our Service may give You the ability to delete certain information about You from within the Service. You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us. Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so. Disclosure of Your Personal Data Business Transactions If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy. Law enforcement Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). Other legal requirements The Company may disclose Your Personal Data in the good faith belief that such action is necessary to: Comply with a legal obligation Protect and defend the rights or property of the Company Prevent or investigate possible wrongdoing in connection with the Service Protect the personal safety of Users of the Service or the public Protect against legal liability Security of Your Personal Data The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security. Detailed Information on the Processing of Your Personal Data The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies. Payments We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (ie payment processors). We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. Square Their Privacy Policy can be viewed at https://squareup.com/legal/privacy-no-account GDPR Privacy Legal Basis for Processing Personal Data under GDPR We may process Personal Data under the following conditions: Consent: You have given Your consent for processing Personal Data for one or more specific purposes. Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof. Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject. Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person. Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company. Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company. In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract. Your Rights under the GDPR The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights. You have the right under this Privacy Policy, and by law if You are within the EU, to: Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You. Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected. Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes. Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it. Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You. Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service. Exercising of Your GDPR Data Protection Rights. You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible. You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA. CCPA/CPRA Privacy Notice This privacy notice section for California residents supplements the information contained in Our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California. Categories of Personal Information Collected We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Device. The following is a list of categories of personal information which we may collect or may have been collected from California residents within the last twelve (12) months. Please note that the categories and examples provided in the list below are those defined in the CCPA/CPRA. This does not mean that all examples of that category of personal information were in fact collected by Us, but reflects our good faith belief to the best of Our knowledge that some of that information from the applicable category may be and may have been collected. For example, certain categories of personal information would only be collected if you provided such personal information directly to Us. Category A: Identifiers. Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver's license number, passport number, or other similar identifiers. Collected: Yes. Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). Examples: A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. Collected: Yes. Category C: Protected classification characteristics under California or federal law. Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). Collected: No. Category D: Commercial information. Examples: Records and history of products or services purchased or considered. Collected: Yes. Category E: Biometric information. Examples: Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. Collected: No. Category F: Internet or other similar network activity. Examples: Interaction with our Service or advertisement. Collected: Yes. Category G: Geolocation data. Examples: Approximate physical location. Collected: No. Category H: Sensory data. Examples: Audio, electronic, visual, thermal, olfactory, or similar information. Collected: No. Category I: Professional or employment-related information. Examples: Current or past job history or performance evaluations. Collected: No. Category J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). Examples: Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. Collected: No. Category K: Inferences drawn from other personal information. Examples: Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. Collected: No. Category L: Sensitive personal information. Examples: Account login and password information, geolocation data. Collected: Yes. Under CCPA/CPRA, personal information does not include: Publicly available information from government records Deidentified or aggregated consumer information Information excluded from the CCPA/CPRA's scope, such as: Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994. Sources of Personal Information We obtain the categories of personal information listed above from the following categories of sources: Directly from You. For example, from the forms You complete on our Service, preferences You express or provide through our Service, or from Your purchases on our Service. Indirectly from You. For example, from observing Your activity on our Service. Automatically from You. For example, through cookies We or our Service Providers set on Your Device as You navigate through our Service. From Service Providers. For example, third-party vendors for payment processing, or other third-party vendors that We use to provide the Service to You. Use of Personal Information We may use or disclose personal information We collect for "business purposes" or "commercial purposes" (as defined under the CCPA/CPRA), which may include the following examples: To operate our Service and provide You with Our Service. To provide You with support and to respond to Your inquiries, including to investigate and address Your concerns and monitor and improve our Service. To fulfill or meet the reason You provided the information. For example, if You share Your contact information to ask a question about our Service, We will use that personal information to respond to Your inquiry. If You provide Your personal information to purchase a product or service, We will use that information to process Your payment and facilitate delivery. To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations. As described to You when collecting Your personal information or as otherwise set forth in the CCPA/CPRA. For internal administrative and auditing purposes. To detect security incidents and protect against malicious, deceptive, fraudulent or illegal activity, including, when necessary, to prosecute those responsible for such activities. Other one-time uses.2 Please note that the examples provided above are illustrative and not intended to be exhaustive. For more details on how we use this information, please refer to the "Use of Your Personal Data" section. If We decide to collect additional categories of personal information or use the personal information We collected for materially different, unrelated, or incompatible purposes We will update this Privacy Policy. Disclosure of Personal Information We may use or disclose and may have used or disclosed in the last twelve (12) months the following categories of personal information for business or commercial purposes: Category A: Identifiers Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) Category D: Commercial information Category F: Internet or other similar network activity Please note that the categories listed above are those defined in the CCPA/CPRA. This does not mean that all examples of that category of personal information were in fact disclosed, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been disclosed. When We disclose personal information for a business purpose or a commercial purpose, We enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. Share of Personal Information We may share, and have shared in the last twelve (12) months, Your personal information identified in the above categories with the following categories of third parties: Service Providers Payment processors Our affiliates Our business partners Third party vendors to whom You or Your agents authorize Us to disclose Your personal information in connection with products or services We provide to You Sale of Personal Information As defined in the CCPA/CPRA, "sell" and "sale" mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer's personal information by the Business to a third party for valuable consideration. This means that We may have received some kind of benefit in return for sharing personal information, but not necessarily a monetary benefit. We do not sell personal information as the term sell is commonly understood. We do allow Service Providers to use Your personal information for the business purposes described in Our Privacy Policy, and these may be deemed a sale under CCPA/CPRA. We may sell and may have sold in the last twelve (12) months the following categories of personal information: Category A: Identifiers Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) Category D: Commercial information Category F: Internet or other similar network activity Please note that the categories listed above are those defined in the CCPA/CPRA. This does not mean that all examples of that category of personal information were in fact sold, but reflects our good faith belief to the best of Our knowledge that some of that information from the applicable category may be and may have been shared for value in return. Sale of Personal Information of Minors Under 16 Years of Age We do not knowingly collect personal information from minors under the age of 16 through our Service, although certain third party websites that we link to may do so. These third-party websites have their own terms of use and privacy policies and We encourage parents and legal guardians to monitor their children's Internet usage and instruct their children to never provide information on other websites without their permission. We do not sell the personal information of Consumers We actually know are less than 16 years of age, unless We receive affirmative authorization (the "right to opt-in") from either the Consumer who is between 13 and 16 years of age, or the parent or guardian of a Consumer less than 13 years of age. Consumers who opt-in to the sale of personal information may opt-out of future sales at any time. To exercise the right to opt-out, You (or Your authorized representative) may submit a request to Us by contacting Us. If You have reason to believe that a child under the age of 13 (or 16) has provided Us with personal information, please contact Us with sufficient detail to enable Us to delete that information. Your Rights under the CCPA/CPRA The CCPA/CPRA provides California residents with specific rights regarding their personal information. If You are a resident of California, You have the following rights: The right to notice. You have the right to be notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used. The right to know/access. Under CCPA/CPRA, You have the right to request that We disclose information to You about Our collection, use, sale, disclosure for business purposes and share of personal information. Once We receive and confirm Your request, We will disclose to You: The categories of personal information We collected about You The categories of sources for the personal information We collected about You Our business or commercial purposes for collecting or selling that personal information The categories of third parties with whom We share that personal information The specific pieces of personal information We collected about You If we sold Your personal information or disclosed Your personal information for a business purpose, We will disclose to You: The categories of personal information categories sold The categories of personal information categories disclosed The right to say no to the sale or sharing of Personal Data (opt-out). You have the right to direct Us to not sell Your personal information. To submit an opt-out request, please see the "Do Not Sell My Personal Information" section or contact Us. The right to correct Personal Data. You have the right to correct or rectify any any inaccurate personal information about You that We collected. Once We receive and confirm Your request, We will use commercially reasonable efforts to correct (and direct our Service Providers to correct) Your personal information, unless an exception applies. The right to limit use and disclosure of sensitive Personal Data. You have the right to request to limit the use or disclosure of certain sensitive personal information We collected about You, unless an exception applies. To submit, please see the "Limit the Use or Disclosure of My Sensitive Personal Information" section or contact Us. The right to delete Personal Data. You have the right to request the deletion of Your Personal Data under certain circumstances, subject to certain exceptions. Once We receive and confirm Your request, We will delete (and direct Our Service Providers to delete) Your personal information from our records, unless an exception applies. We may deny Your deletion request if retaining the information is necessary for Us or Our Service Providers to: Complete the transaction for which We collected the personal information, provide a good or service that You requested, take actions reasonably anticipated within the context of our ongoing business relationship with You, or otherwise perform our contract with You. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities. Debug products to identify and repair errors that impair existing intended functionality. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.). Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if You previously provided informed consent. Enable solely internal uses that are reasonably aligned with consumer expectations based on Your relationship with Us. Comply with a legal obligation. Make other internal and lawful uses of that information that are compatible with the context in which You provided it. The right not to be discriminated against. You have the right not to be discriminated against for exercising any of Your consumer's rights, including by: Denying goods or services to You. Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties. Providing a different level or quality of goods or services to You Suggesting that You will receive a different price or rate for goods or services or a different level or quality of goods or services. Exercising Your CCPA/CPRA Data Protection Rights Please see the "Do Not Sell My Personal Information" section and "Limit the Use or Disclosure of My Sensitive Personal Information" section for more information on how to opt out and limit the use of sensitive information collected. Additionally, in order to exercise any of Your rights under the CCPA/CPRA, and if You are a California resident, You can contact Us: By visiting this page on our website: https://app.poolwater-pro.com/contact Only You, or a person registered with the California Secretary of State that You authorize to act on Your behalf, may make a verifiable request related to Your personal information. Your request to Us must: Provide sufficient information that allows Us to reasonably verify You are the person about whom We collected personal information or an authorized representative Describe Your request with sufficient detail that allows Us to properly understand, evaluate, and respond to it. We cannot respond to Your request or provide You with the required information if We cannot: Verify Your identity or authority to make the request And confirm that the personal information relates to You. We will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice. Any disclosures We provide will only cover the 12-month period preceding the verifiable request's receipt. For data portability requests, We will select a format to provide Your personal information that is readily usable and should allow You to transmit the information from one entity to another entity without hindrance. Do Not Sell My Personal Information As defined in the CCPA/CPRA, "sell" and "sale" mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer's personal information by the Business to a third party for valuable consideration. This means that We may have received some kind of benefit in return for sharing personal information, but not necessarily a monetary benefit. We do not sell personal information as the term sell is commonly understood. We do allow Service Providers to use Your personal information for the business purposes described in Our Privacy Policy, and these may be deemed a sale under CCPA/CPRA. You have the right to opt-out of the sale of Your personal information. Once We receive and confirm a verifiable consumer request from You, we will stop selling Your personal information. To exercise Your right to opt-out, please contact Us. Limit the Use or Disclosure of My Sensitive Personal Information If You are a California resident, You have the right to limit the use and disclosure of Your sensitive personal information to that use which is necessary to perform the services or provide the goods reasonably expected by an average Consumer who requests such services or goods. We collect, use and disclose sensitive personal information in ways that are necessary to provide the Service. For more information on how We use Your personal information, please see the "Use of Your Personal Data" section or contact us. "Do Not Track" Policy as Required by California Online Privacy Protection Act (CalOPPA) Our Service does not respond to Do Not Track signals. However, some third party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser. Your California Privacy Rights (California's Shine the Light law) Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes. If you'd like to request more information under the California Shine the Light law, and if You are a California resident, You can contact Us using the contact information provided below. California Privacy Rights for Minor Users (California Business and Professions Code Section 22581) California Business and Professions Code Section 22581 allows California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted. To request removal of such data, and if You are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account. Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances. Children’s Privacy Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers. If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information. Links to Other Websites Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. Changes to Privacy Policy We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Contact Us If you have any questions about this Privacy Policy, You can contact us: By visiting this page on our website at https://poolwater-pro.com or https://app.poolwater-pro.com/contact.

Close
Home
About Us
Terms of Use
Privacy Policy
Login
More

TROUBLESHOOTING GUIDES

Why is My Pool Green?

How to Add Chemicals to Your Pool?

Green Pool Causes & Fixes

Comprehensive Guide to Pool Chemicals

Chlorinator Selection Guide for Swimming Pools

Managing Chlorine Levels in Swimming Pools

Media Filter (Sand Filter) & Cartridge Filter Comparison

How Often Should I Clean My Pool?

What is Alkalinity and How to Adjust It?

Using Muriatic Acid, Hydrochloric Acid or Sodium Bisulphate in Pool Maintenance

Understanding and Managing Cyanuric Acid Levels in Pools

Monitoring Salinity Levels in Swimming Pools

How Do I Vacuum My Pool?

Managing Total Hardness & Calcium Hardness

How to Clean a Green Pool in 24 Hours?

Resolving Pool Pump Priming Issues

Is it Safe for Swimming with High Chlorine?

What is the Best Way to Heat My Pool?

Do I Still Need to Add Chemicals in My Pool During Winter?

Understanding the Functions of Your Pool Equipment

Is Your Pool Safe for Swimming?

Dynamics of Pool Water Chemistry

How to Keep Ducks Out of My Pool?

How Often Should I Test My Pool Water?

How to Lower pH in Your Pool?

Do Pool Test Strips or Test Kits Expire?

Calendar

calendar

The Calendar pages of PoolWater-Pro have been specially developed to help you add Scheduled Maintenance with a repeat frequency for your pool. Once you have saved the maintenance schedule, PoolWater-Pro will automatically create appointments and provide you with reminders when your pool maintenance is due. This not only helps you stay on track with your pool maintenance routine but also ensures that your pool remains in great condition year-round. If you mark the Scheduled Maintenance as completed when done, any chemicals added or tasks completed will become part of your pool maintenance records that can be viewed or searched at a later time. This feature is particularly useful for pool owners who want to keep track of their pool maintenance history, make adjustments to their pool maintenance routine based on past experiences and ensure that their pool is consistently well-maintained. With PoolWater-Pro, you can easily manage your pool maintenance tasks and keep your pool in top condition with minimal effort. The intuitive and easy-to-use interface of PoolWater-Pro makes it easy to add, update and view your pool maintenance schedules and records. You can then focus on enjoying your pool rather than worrying about its upkeep. Whether you are a seasoned pool owner or a first-time pool owner, PoolWater-Pro is the perfect tool to help you keep your pool in great condition.

Close

Scheduled Pool Maintenance

scheduled maintenance

The Calendar pages on PoolWater-Pro offer a simple and user-friendly way to add new scheduled pool maintenance tasks. Whether you need to clean the filter, balance chemicals or perform any other maintenance tasks, you can easily add them to the calendar and set a frequency for them to repeat if required. This feature helps you stay on top of your pool maintenance tasks and ensures that your pool remains in pristine condition year-round. In addition to adding new scheduled maintenance tasks, you can also edit or delete any previous tasks from the same section. This allows you to make any necessary adjustments to your pool maintenance schedule as and when required. For example, if you need to reschedule a task or remove a task from your maintenance routine, you can do so easily and quickly from within the Calendar pages. The ability to edit or delete previous scheduled pool maintenance tasks is particularly useful for pool owners who want to keep their pool maintenance schedule up-to-date and make changes as needed. By making adjustments to your maintenance routine, you can ensure that your pool remains in excellent condition and avoid any potential issues that may arise from a lapse in maintenance. PoolWater-Pro provides an efficient and hassle-free way to manage your pool maintenance schedule. With the ability to add, edit and delete scheduled maintenance tasks, you can keep your pool in excellent condition with minimal effort and enjoy your pool to the fullest.

Close

PoolWater-Pro

top calculator

PoolWater-Pro is an excellent resource for pool owners who want to ensure that their pool water remains healthy and sparkling all year round. The main page allows you to enter specific details about your pool, such as pool surface, service analysis, pool size, chlorination type, and chlorinator model. Any changes that you make to these details will be automatically saved and will populate the relevant fields when you use the PoolWater-Pro next. If your pool requires treatments that require more than one day to complete, any additional treatments required will be recorded into the Calendar pages as future appointments. This feature ensures that you receive reminders when additional treatments are due, allowing you to stay on top of your pool maintenance and ensure that it remains in excellent condition year-round. The ability to record additional treatments into the Calendar pages is particularly useful for pool owners who want to keep track of their pool maintenance history and make any necessary adjustments to their maintenance routine based on past experiences. By viewing the Calendar pages, you can quickly and easily identify when treatments were last performed and ensure that your pool maintenance routine remains consistent and effective. The pages within PoolWater-Pro provide an easy-to-use and convenient tool for pool owners to maintain healthy and sparkling pool water. With features such as automatic saving of pool details and the ability to record additional treatments into the Calendar pages, PoolWater-Pro provides an effective tool to keep your pool in excellent condition.

Close

Is Your Pool Safe to Swim?

safe to swim

Free Chlorine Optimal Zone: 2-3 ppm – it’s the sweet spot where the water is just right for a safe splash. Warning Signs: Below 2 ppm means bacteria may thrive, and over 3 ppm can irritate your skin and eyes. Keep it balanced! A chlorine level of 4-5 parts per million (ppm) is slightly higher than the standard recommended range of 1-3 ppm for swimming pools. While it's not extremely unsafe, it can cause some issues:
Skin and Eye Irritation Higher chlorine levels can lead to irritation of the skin and eyes, making swimming uncomfortable for some people, especially those with sensitive skin or conditions like eczema.
Respiratory Issues High chlorine can also affect the respiratory system, causing discomfort especially for asthmatic swimmers.
Swimwear and Hair Damage Elevated chlorine levels can have a harsher effect on swimwear and hair, leading to faster wear and tear or discoloration. While a chlorine level of 5 ppm is not typically dangerous, it is advisable to adjust the levels back into the recommended range to ensure a comfortable and safe swimming environment. If you find your pool's chlorine levels consistently high, it might be good to reevaluate your pool maintenance routine or consult a professional. A chlorine level of 8 ppm is considered unsafe for swimming. It significantly exceeds the recommended range of 1-3 ppm for pool water and can lead to a variety of unpleasant and potentially harmful effects: Reducing the chlorine level to within the recommended safe range is crucial for ensuring the health and comfort of all swimmers. Total Chlorine In Sync: Ideally, it should match your Free Chlorine level to ensure effective sanitation. Treatment Needed: If Total Chlorine is higher than Free Chlorine (resulting in chloramines over 0.2 ppm), it’s time for some pool maintenance! If the total chlorine in your pool is 0.2 ppm higher than the free chlorine (or higher), it suggests the presence of combined chlorine (chloramines), which isn't ideal. Here's a breakdown of what that means and the safety considerations.
Understanding Combined Chlorine Free chlorine refers to the chlorine that is actively sanitizing your pool. Total chlorine is the sum of free chlorine and combined chlorine (the chlorine that has already reacted with contaminants but is still present in the water). The difference between the two indicates the level of combined chlorine.
Safety and Comfort A combined chlorine level of 0.5 ppm can lead to some discomfort for swimmers, including eye and skin irritation, as well as a strong chlorine smell. It's generally recommended to keep combined chlorine levels as low as possible, ideally under 0.2 ppm.
Swimming Safety While a 0.5 ppm level of combined chlorine might not pose a severe health risk, it can make the swimming experience less pleasant and could potentially cause irritation, especially with prolonged exposure. Action Steps: To improve water quality and safety: Shock Treatment: This involves adding a large amount of chlorine or a non-chlorine shock to the water to break down combined chlorine. Regular Maintenance: Ensure your pool's pH and other chemical levels are properly balanced to optimize chlorine effectiveness and minimise chloramine formation. By managing these levels effectively, you can ensure a safer and more enjoyable swimming environment. pH Just Right: 7.2-7.8 – keeping pH in this range helps chlorine do its job efficiently. Imbalance Issues: Below 7.0 can lead to corrosion, and above 7.8 reduces the effectiveness of chlorine, leading to scaling and cloudiness. Alkalinity (TA) Balanced Base: 80-120 ppm – within this range stabilises pH and keeps your pool from mood swings. Extreme Levels: Under 80 ppm can cause erratic pH levels, while over 120 ppm locks pH in place, making it hard to adjust. An alkalinity level of 200 parts per million (ppm) in pool water is on the higher side but still within a range that is generally considered safe for swimming. However, there are a few considerations:
Impact on pH Stability High alkalinity can help stabilize pH levels, preventing them from fluctuating too much, which is beneficial. However, when alkalinity is too high, it can make adjusting the pH more difficult if changes are needed.
Potential for Scaling High alkalinity can lead to scaling, which is the buildup of calcium deposits on pool surfaces and equipment. This can affect the efficiency of your pool systems and the clarity of the water.
Comfort and Clarity While an alkalinity of 200 ppm isn't typically dangerous for swimmers, it can lead to cloudy water and might affect swimmer comfort over time, particularly in terms of water feel. Optimal Range: The ideal range for total alkalinity in pool water is usually cited as 80-120 ppm. Maintaining alkalinity within this range helps ensure effective pH balance, optimal sanitizer performance, and overall pool health. If your pool's alkalinity is consistently high, you might consider using a chemical reducer specifically designed to lower alkalinity without dramatically affecting pH levels. Regular testing and balancing of your pool's chemistry are key to maintaining a safe and pleasant swimming environment. Total Hardness Perfect Hardness: 200-400 ppm – it’s ideal for preventing corrosion and scaling. Off the Scale: Below 200 ppm can be corrosive, and above 400 ppm might lead to unwanted calcium deposits. Calcium hardness levels over 500 parts per million (ppm) in pool water are considered high and can pose some issues, but generally, they are still safe for swimming. Here are the primary concerns associated with high calcium hardness:
Scaling High levels of calcium can lead to scaling, which is the buildup of calcium deposits on the pool surfaces, fixtures, and within the plumbing. This can reduce the efficiency of your pool equipment and lead to potential damage.
Cloudy Water Excess calcium can cause the pool water to become cloudy, which reduces water clarity and can detract from the overall aesthetic and enjoyment of the pool.
Water Feel High calcium hardness can make the water feel harder, which some swimmers might find less pleasant compared to softer water. While these issues primarily affect the maintenance and appearance of the pool rather than posing direct safety risks to swimmers, they can indirectly impact swimmer comfort and increase maintenance costs and efforts. To address high calcium hardness: Dilution: One of the most straightforward methods to reduce calcium hardness is by partially draining the pool and refilling it with softer water, if available. Chemical Treatment: There are specific chemicals available that can help sequester or bind the calcium, preventing it from forming scale and keeping it in solution. Regular Maintenance: Keeping the pool’s pH and alkalinity within the recommended ranges can help manage problems associated with high calcium hardness. Regular testing and balancing of all pool chemicals are crucial to prevent scaling, maintain clear and healthy water, and ensure a pleasant swimming experience. Stabiliser (CYA) UV Shield: 20-40 ppm – this level protects chlorine from burning off under the sun. Efficiency Drop: Below 20 ppm, chlorine dissipates quickly, while above 40 ppm, chlorine’s effectiveness is dulled. A stabiliser level over 80 parts per million (ppm) in a pool, specifically referring to cyanuric acid (CYA), is generally considered too high but not immediately unsafe for swimming. However, excessive levels of stabilizer can lead to several issues that indirectly affect pool safety and maintenance:
Reduced Chlorine Effectiveness Cyanuric acid helps protect chlorine from being degraded by sunlight, extending its effectiveness in the water. However, when CYA levels are too high, it can overly stabilize the chlorine, making it less effective at sanitizing the pool. This means bacteria and algae may not be controlled adequately, which could lead to unhealthy swimming conditions.
Chemical Balance Challenges High levels of CYA can make it difficult to maintain balanced water chemistry. This imbalance can affect the effectiveness of other chemicals and the overall clarity and quality of the pool water.
Potential for Algae Growth With chlorine's effectiveness reduced, there's an increased risk of algae growth, which can make the pool unsafe for swimming if not properly controlled. Safety Measures and Recommendations: Water Dilution: The most straightforward method to reduce high CYA levels is to partially drain the pool and refill it with fresh water. This dilutes the concentration of CYA. Avoid Additional Stabilised Chlorine: If you need to add more chlorine, use non-stabilised chlorine until the CYA levels come down to the recommended range (usually 30-50 ppm for outdoor pools). Regular Testing: Keep a regular schedule for testing your pool water, not just for CYA but for all chemical levels, to ensure a safe and enjoyable swimming environment. While swimming in a pool with a CYA level over 80 ppm isn't immediately hazardous in terms of acute toxicity, the reduced efficacy of chlorine and potential for uncontrolled algae and bacteria growth make it advisable to adjust the CYA level back to a safer range. This ensures that the pool remains both safe and pleasant for all swimmers. Copper Micro Amounts: 0-0.2 ppm – enough to prevent algae without staining or turning hair green. Excess Alert: Above 0.2 ppm might cause stains and a noticeable green tint in hair. Copper levels above 0.5 parts per million (ppm) in pool water are generally considered high and can lead to several undesirable effects, though they may not pose immediate health hazards for swimming. However, it's important to address high copper levels to avoid these issues:
Staining Copper levels above 0.5 ppm can cause significant staining of pool surfaces and equipment. This usually appears as green or blue-green stains that are difficult to remove.
Hair and Skin Discoloration Swimmers, particularly those with lighter-colored hair, might experience green tints in their hair after swimming in a pool with high copper levels. Additionally, prolonged exposure to high copper levels can cause skin discoloration and irritation.
Corrosion Elevated copper levels can also lead to the corrosion of metal components within the pool system, especially if the pool water's pH is not well-controlled.
Health Considerations While short-term exposure to high copper levels isn't typically dangerous, long-term exposure can potentially lead to health issues such as gastrointestinal distress or more severe conditions depending on the exposure level and individual sensitivity.
Actions to Take Identify the Source: Determine where the excess copper is coming from, which could be from corroded pool equipment (like heaters) or copper-based algaecides. Water Treatment: Use a metal sequestrant to bind the copper ions and prevent them from causing stains or discolouration. These treatments don't remove copper from the water but can help manage its effects. To permanently remove or reduce copper from the pool water, draining or part-draining is required. Pool Equipment Check: Inspect and possibly replace any corroding copper parts in your pool’s circulation system. Regular Testing and Maintenance: Continuously monitor your pool's copper levels, along with pH and alkalinity. Keeping the water chemistry balanced can help minimize the dissolution of copper into the water. Reducing copper levels below 0.5 ppm is advisable to maintain pool aesthetics, protect equipment, and ensure swimmer comfort and safety. Regular water testing and maintenance are key to achieving this. Copper levels above 0.5 ppm in pool water are considered very high and can lead to several serious issues that affect both the pool's condition and the safety of swimmers:
Corrosion High levels of copper can accelerate the corrosion of any metal components in the pool system, including heaters, ladders, and pumps. This can lead to expensive repairs and replacements.
Health Risks While brief exposure might not lead to immediate health problems, prolonged exposure to high levels of copper can be harmful. Possible health effects include nausea, vomiting, and long-term damage to the liver and kidneys. Taking immediate steps to reduce copper levels and prevent future accumulation will help ensure the safety of swimmers and the longevity of your pool infrastructure. Phosphates Low Key: 0-100 ppb – keeping phosphates low minimizes algae risks. Growth Trigger: High phosphate levels can turn your pool into an algae hotspot. Phosphates above 1000 parts per billion (ppb) in pool water are not immediately harmful to human health, but they can significantly impact the water quality and maintenance of your pool:
Algae Growth Phosphates are nutrients that promote algae growth. High levels of phosphates provide the ideal conditions for algae to thrive, which can lead to frequent and severe algae blooms. This not only affects the appearance and clarity of the pool water but can also create conditions that demand more intensive chemical treatment and cleaning.
Increased Maintenance To combat the algae growth fueled by high phosphate levels, you'll need to use more sanitizer and algaecide. This increases the chemical demand and ongoing maintenance costs of your pool.
Water Quality While phosphates themselves are not directly harmful to swimmers, the resulting algae blooms can decrease the overall quality of the pool water. Algae can make the water murky and slippery, potentially obscuring visibility and leading to a less safe swimming environment.
Steps to Manage High Phosphate Levels Test and Treat: Regular testing of phosphate levels can help you manage them more effectively. If levels are high, use a phosphate remover product specifically designed to reduce phosphates in pool water. Remove Debris: Keep your pool clean by regularly removing leaves, dirt, and other debris, as decomposing organic matter can contribute to phosphate levels. Maintain Proper Filtration: Ensure that your pool’s filtration system is working efficiently and is cleaned regularly to help remove phosphate sources from the water. Balance Pool Chemistry: Apart from focusing on phosphates, maintaining balanced pool chemistry with proper pH, alkalinity, and sanitizer levels will help prevent algae growth and keep the water clear. Routine Maintenance: Regular brushing and vacuuming of the pool can physically remove algae and reduce the likelihood of it taking hold, even in the presence of phosphates. While phosphates themselves do not make the water unsafe, their impact on algae growth can indirectly lead to a pool environment that requires more chemical treatment and maintenance. Managing phosphate levels is crucial for maintaining clear and healthy pool water and ensuring an enjoyable swimming experience. Salt Beach Feel: 2500-5500 ppm (depending on chlorinator model) – it makes your pool feel like a natural lagoon. Salinity Check: Too little salt can impair your chlorine generator; too much can be corrosive and leave your pool tasting like the sea and damage the chlorinator cell. Salt levels over 6000 parts per million (ppm) in a saltwater pool are considered high and may not be safe for swimming for several reasons:
Corrosion Risk High salt concentrations can lead to corrosion of metal components in and around the pool, such as ladders, pumps, heaters, and other hardware. This can reduce the lifespan of your pool equipment and fixtures.
Water Balance Issues Excessive salt can affect the overall balance of the pool water, making it more challenging to maintain proper pH and alkalinity levels.
Discomfort for Swimmers High salt levels might cause discomfort for swimmers, including eye irritation or a more pronounced salty taste, which could detract from the swimming experience.
Potential Damage to Pool Surfaces Prolonged exposure to high salt levels can also deteriorate pool surfaces, particularly if they are not designed or treated to handle high salinity. Optimal Salt Levels: For most saltwater pools, the ideal salt concentration is typically between 2500 and 5500 ppm. This range helps ensure that the saltwater chlorinator, which generates chlorine from the salt, operates efficiently without the negative effects of too much salt. What to Do: If your pool's salt level is over 6000 ppm, consider the following steps: Dilution: Partially drain the pool and add fresh water to dilute the salt concentration. This is often the most effective method to quickly reduce salt levels. Check Equipment Settings: Ensure that your saltwater chlorinator settings are adjusted correctly according to the manufacturer’s recommendations. Regular Testing and Maintenance: Continuously monitor your pool’s salt levels along with other chemical parameters to maintain a healthy, balanced, and safe swimming environment. Addressing high salt levels promptly will help maintain the integrity of your pool’s structure and equipment, while also ensuring a comfortable swimming environment. Keeping these chemical levels in check means you can enjoy a pristine pool that’s both fun and safe for everyone. Let’s keep those waters balanced and enjoyable!

Close

PoolWater-Pro for Accurate Dosages

calculator

With our PoolWater-Pro page, you can easily specify your pool characteristics, chlorinator type and specific testing requirements by selecting a few simple options from the drop-down menus. Once readings are input automatically through Computer Vision technologies (or manually entered), the “Calculate” button at the bottom of the page instantly displays exact quantities and costs of chemicals required to have your pool water perfectly balanced. Complicated algorithms in the background code compensate for the inter-relationship between
pH-Alkalinity and Salt-Calcium readings for mineral pools. Our PoolWater-Pro results will enable you to instantly become a “water expert” and know exactly what is chemically required to have a healthy pool.

Close

4-Pad & 6-Pad Test-Strip Reader

test strip readers

Water Testing Problem Health departments internationally require public swimming pools to test chemicals multiple times each day with a photometer. A photometer is a device that converts the strength of colour from different chemicals into digital readings. For most homeowners to test their pool water this way is cost prohibitive, because photometers are expensive. Using test strips conventionally is not accurate, because you have to try match the different colours of the strip to a comparison chart and the results do not match photometer readings. Test Strip Solution The largest manufacturer of test strips for testing pool water make the brands Aquachek 7 and Aquachek 4-in-1. The pool industry‘s leader in photometers is Waterlink‘s Spin Disc. We’ve developed software utilising Computer Vision and Machine Learning (ML) technologies to analyse test strips from Aquachek 7 and Aquachek 4-in-1 and have calibrated the results against Waterlink’s Spin Disc readings. Extensive fine-tuning of ML algorithms has optimised our model’s accuracy. Our software now enables homeowners to have a photometer’s level of accuracy for their pool chemical readings… just from test strips! Ease of Use Simply take a photo of the test strip on your phone and our software recognises if the photo is a 6-pad or 4-pad strip. Readings are directly imported into our PoolWater to then display the precise quantities of chemicals needed to balance your pool water.

Close

Green Pool Treatment

green pool treatment

If your pool has turned green, it can be a frustrating and time-consuming problem to resolve. PoolWater-Pro is here to help you through the process by providing a step-by-step guide to turn your pool water from green to crystal clear. By specifying the necessary chemical quantities and time intervals required to resolve the issue, you can avoid the guesswork and get your pool back to its blue and sparkling self. To get started, all you need to do is select the green color of your pool, along with your preferred chemicals to use (ie liquid or granular chlorine). PoolWater-Pro will then display a comprehensive treatment plan, including the specific amount of each chemical required and the time intervals that each treatment should be applied. Simply follow the plan, and you will be on your way to a crystal-clear pool in no time. If the green pool issue persists, there's no need to worry. Simply repeat the treatment can be repeated to ensure complete elimination of the algae. With the help of PoolWater-Pro's advanced technology, you can avoid costly trial-and-error methods, saving time and money in the process. By providing clear and concise instructions, PoolWater-Pro makes it easy for pool owners to resolve the issue of green water. With PoolWater-Pro's guidance, you can be confident that you have the necessary tools and knowledge to restore your pool back to its original pristine condition.

Close

Black-Spot Algae Fix

black spot algae

If you're dealing with a Black-Spot Algae outbreak in your pool, PoolWater-Pro will develop an effective treatment plan. Once you select the intensity of the Black-Spot and your preferred chemicals to use, PoolWater-Pro will display a customised treatment plan that's tailored to your pool's needs. This feature provides you with a convenient and hassle-free way to resolve the outbreak and get your pool back to its pristine state. In some cases, the Black-Spot Algae may persist even after following the initial treatment plan. In such instances, a modified treatment plan will need to be created based on the current outbreak status of your pool. This modified treatment plan could involve adjusting the concentration of chemicals used or increasing the frequency of treatment until the outbreak is under control. With PoolWater-Pro, you can easily modify your treatment plan as necessary to address any Black-Spot Algae outbreaks in your pool. The clear and concise instructions provided by PoolWater-Pro make it easy for you to know when to make modifications and what changes to make to your treatment plan. PoolWater-Pro is an effective tool that provides customised treatment plans and the ability to modify those plans as necessary. With PoolWater-Pro, you can address any pool maintenance issues without the need for professional assistance, saving you both time and money.

Close

Drain Pool

drain pool

Setting-up drainage costs on PoolWater-Pro is not essential but doing so can provide more accurate maintenance schedules for your pool. If you choose to set-up drainage costs, any drainage maintenance will be automatically populated on your Calendar pages with more precise times. If you leave these settings as default, the maintenance task will remain the same, but the required time to complete the task may not be accurate. By default, PoolWater-Pro assumes the pH of your water source to be 6.8. If your water source pH is different or contains other chemicals, PoolWater-Pro allows you to enter these values and makes necessary allowances in calculations that display. This feature ensures that any chemicals added to your pool will have your water chemistry properly balanced. Not only does PoolWater-Pro allow you to set up drainage costs, adjust pH levels, and take into account other chemicals from your water source, but it also provides you with the ability to modify your maintenance schedule as needed. If you need to make any changes to your pool maintenance routine, you can easily edit or delete previous maintenance tasks on your Calendar pages. Overall, PoolWater-Pro provides an excellent tool for pool owners to maintain their pool in excellent condition. By taking into account specific pool details such as drainage costs, pH levels, and other chemicals in your water source, PoolWater-Pro ensures that your pool chemical dosages are accurate and tailored to your pool's specific needs.

Close

Sand Filter Media Replacement

sand filter

To keep your pool filter in optimal condition, it is recommended to replace the sand in your filter every 5-6 years, or if glass media every 10-12 years. Glass media is the most common replacement option as it is capable of filtering particles as small as 3 micron, while sand media can only filter particles to around 20 micron. When replacing the filter media with glass, it is important to follow the correct installation process. The coarse glass should be placed into the filter first. Once the media replacement is completed, run the filter on the “Backwash” setting for two minutes, followed by the “Rinse” setting for 30 seconds. This will flush the finer particles of glass and save you from having to do a vacuum to waste to remove them. By replacing the filter media as recommended and following the correct installation process, you can ensure that your pool filter operates effectively and efficiently. A well-maintained pool filter will help to keep your pool water clean and clear, while reducing the need for additional chemical treatments. Replacing the filter media of your pool filter is an essential component of ongoing pool maintenance.

Close

Pool Water Volume Verification

pool water volume verification

Pools shapes are irregular because of curves, varying depths, unique designs or being man-made. Most pool owners don't know the exact volume of their pool in gallons or litres, which is necessary for adding precise chemical adjustments required to maintain a healthy pool. The way to determine the exact water volume of your pool is through a salinity test. This test involves measuring the salt levels in your pool beforehand and two weeks after adding salt of minerals to your pool. With this data input into PoolWater-Pro, the exact water volume of your pool will be determined. To determine the precise water volume of your pool is through a salinity test. This test involves measuring the salt levels in your pool both before and two weeks after adding salt or minerals. With this data input it into PoolWater-Pro, the exact water volume of your pool will be displayed. Knowing the exact volume of your pool and making the necessary updates into PoolWater-Pro, will ensure accurate dosages are specified in PoolWater-Pro that matches your pool size.

Close

Water Loss PoolWater-Pro

water loss calculator

When a pool loses water it can cause significant stress for some home owners. It is important to determine the amount of water being lost in order to differentiate between natural evaporation and a possible leak. During the hot summer months, pools can lose a substantial amount of water each day due to evaporation. Our water loss PoolWater-Pro can provide assistance with this issue. By entering the amount of water lost each day on the first page of our Water Loss PoolWater-Pro and clicking the “Calculate” button, our PoolWater-Pro can help determine the exact amount of water being lost. The second page PoolWater-Pro's Water Loss PoolWater-Pro displays the amount of water lost per day, minute and hour. This information can be quite helpful for pool owners and maintenance professionals, as it can help to identify if the water loss is normal or if there's a leak in the pool system that needs to be addressed. If the water loss is more than evaporation, a bucket test can be done to confirm whether the water loss is more than evaporation and if a leak detection professional is required to find the cause. To do a bucket test, place a brick or rock in the bottom of a bucket and sit the bucket on the steps of your pool. Fill the water in the bucket to be the same level as your pool and clearly mark the water level in the bucket. For stability reasons, try to have the bucket 3/4 full and have the water in the bucket completely cover the brick or rock. Run your pool equipment normally and check one or two days later, if the water level in the bucket is higher than your pool there is a leak. If you do have a leak, repeat the test with the pump turned-off. This will help to isolate if the leak is coming from the pool shell itself, or from the pool equipment, fittings and plumbing.

Close

Permissions & Access Level

permissions

This particular page is where you can configure access privileges for users depending on their level of access. The options for access levels are low, medium or high. By assigning an access level to a user, you can grant or deny access to various parts of the site and this can be customised to suit your requirements for individual users. If a user is not granted access to a particular section of the site, any relevant links or data will be invisible to them. This feature ensures that confidential or sensitive information is protected and that users only have access to the areas that they are authorised to view. Customising access levels can be beneficial in various situations. For instance, it can be used to control access to sensitive data, such as chemistry target levels or chemical costs. It can also be used to ensure that certain functions or features of the site are only available to users with the appropriate level of expertise or experience. The ability to determine access levels ensures that each user has access only to the information and features that they need to perform their tasks.

Close

Users

users

In PoolWater-Pro, you have the option to add different users to assist with assigning and sharing tasks related to pool maintenance. Adding users allows for more efficient task delegation and better organisation of tasks. Users can be added, deleted or hidden from the system, providing flexibility in managing access to the site. To manage access for different users, the “Permissions & Access Levels” section of the site can be utilised. This feature allows administrators to manage what sections of the site each user has access to. This helps to ensure that any sensitive data or functions are only accessible to authorised users. By customising the level of access for each user, users with lower access levels may only be able to view certain data or sections of the site, whereas users with higher access levels may be granted more extensive permissions. Adding users to PoolWater-Pro can help to distribute maintenance tasks. This ensures that tasks are completed efficiently and effectively, reducing the risk of errors or omissions in pool maintenance. The ability to add and manage users in PoolWater-Pro provides a range of benefits. By utilising the “Permissions & Access Levels” feature, administrators can determine access to the site to ensure that users are only able to view and interact with the data and functions that are relevant to specific maintenance tasks assigned.

Close

Pool Set-up

pool setup

The Pool Set-up area of the site is a crucial component of PoolWater-Pro, as it is where all the back-end parameters are configured. This area allows administrators to set a range of parameters related to pool maintenance, including the chemicals used, their costs, target levels, time requirements and unit of measurement. This area provides options for configuring more advanced settings such as drainage costs, green pool and black-spot algae calculations and other relevant settings. By customising these parameters, administrators can ensure that the site accurately reflects the details of their specific pool maintenance requirements. Any updates made to these parameters in the Pool Set-up area will be instantly reflected in the PoolWater-Pro pages. This ensures that the site is always up to date and that calculations are accurate and relevant to the latest settings. It is worth noting that the Pool Set-up area includes default settings as standard, which can be reinstated at any time. This feature provides a safety net for administrators, ensuring that the site can be easily restored to its default settings in the event of input errors or other issues that may arise. By providing this capability, administrators can make changes to the site with confidence, knowing that they can always revert back to the original settings if needed.

Close

Chemistry Target Levels

chemistry target levels

This area of the site allows for the customisation of chemistry target levels, which are set up with default settings. It is recommended that only individuals with high levels of experience or expertise in pool maintenance should alter default settings. This is important to ensure that the pool water remains safe for swimming and that any changes made do not compromise pool safety. The default settings ensure that the PoolWater-Pro accurately reflects the requirements for maintaining optimal pool chemistry. Altering these settings without the necessary knowledge and expertise can potentially result in inaccurate calculations and may compromise the safety of the pool. Before making any changes to default settings, it is important to ensure that you have the necessary knowledge and expertise to do so. This can include consulting with professional pool maintenance service companies or conducting research on best practices for pool chemistry maintenance. If an administrator has custom requirements, they can change these settings and save them as new default settings. Once these new settings are saved, they will be instantly reflected in PoolWater-Pro results. By customising the chemistry target levels, administrators can change OK- Levels, Target Levels, OK+ Levels and Drain Point. Any changes made to the settings can be reverted back to the original default settings. This ensures that the site can remain functional and effective in the event of input or other errors. This feature also provides a safety net for administrators, ensuring that they can easily restore default settings if customised settings are not working as expected.

Close

Chemicals Used to Balance Water

chemical balance

In this part of the site allows for the selection of specific chemicals for PoolWater-Pro to use in dosage calculations. This includes options for liquid chlorine, granular chlorine, muriatic or hydrochloric acid, dry acid and reducing calcium hardness either chemically or by part-draining. By being able to specify different chemicals, site administrators can ensure that PoolWater-Pro is using preferred chemicals for dosages required to balance the pool water. It is worth noting that the customisation of these chemicals requires a high level of knowledge and expertise in pool maintenance. It is recommended that only individuals with the necessary experience and knowledge should make changes to these settings. This can include consulting with professional pool maintenance services or conducting research on best practices for pool chemistry maintenance. The ability to specify the chemicals used in pool maintenance provides a range of benefits for administrators, including enhanced flexibility in the face of supply issues or changing preferences for chemicals to be used. By customising these settings, administrators can easily adjust the chemicals to be used in PoolWater-Pro to reflect changes in supply or preferences. As an example, if a particular chemical is no longer available or is in short supply, administrators can quickly adjust the settings to reflect the use of an alternative chemical. This helps to ensure that pool maintenance tasks can continue to be performed efficiently and effectively, even during supply constraints.

Close

Chemical Costs

chemical cost records

Any changes to the cost of chemicals can be input here and the changes will instantly be reflected throughout PoolWater-Pro. One of the useful features of the PoolWater-Pro system is that it retains data for all chemicals purchased within the system. This means that administrators can generate reports that show not only the combined products used but also individual products used, along with the date that they were purchased and their costs. This feature provides a helpful tool for monitoring the use of chemicals in pool maintenance tasks. By analysing this data, administrators can identify trends in chemical usage that may indicate issues such as a leaking pool or other problems. This information can be particularly useful in identifying excessive usage trends that may be costing more than necessary. For example, if the data shows a sudden spike in the usage of salt or minerals, this may indicate that there is a leak in the pool that needs to be addressed. By identifying this issue early on, administrators can quickly take steps to address the problem, reducing costs and minimising the impact on the pool.

Close

Salt & Mineral Pool Management

mineral pool management

The Salt & Mineral Pool Management section of the PoolWater-Pro system contains pages that allow administrators to input a range of important parameters related to manufacturer-recommended salt levels for the pool, as well as the "OK-" Level and "OK+" Level for salt concentration. This information is essential for the system to accurately calculate the amount of salt or minerals needed for pool maintenance. Additionally, if an ORP (oxidation-reduction potential) probe is installed in the pool, this can also be specified in the Salt & Mineral Pool Management section. ORP probes work by measuring the pool water's ability to oxidise contaminants effectively, which is a key indicator of sanitiser effectiveness. Another important parameter that can be customised here is the manufacturer-recommended Stabiliser (CYA) levels for the pool. The Stabiliser (CYA) level helps to prevent the breakdown of chlorine by sunlight, which is essential for maintaining optimal pool chemistry. Having an ORP probe usually means reducing the target level for CYA to 20 parts per million, instead of 40 parts per million (but check with your chlorinator manufacturer). The Salt & Mineral Pool Management section of the PoolWater-Pro provides important customisation options for managing both Salt & CYA (if an OPP probe is installed). Any changes in Stabiliser (CYA) set-points here will over-ride any set-up for Stabiliser (CYA) from the Chemistry Target Levels part of the site.

Close

Water Test History

water test history

The Water Test History pages within the PoolWater-Pro system provide a valuable tool for tracking the chemistry of your pool over time. By viewing previous tests and their results, administrators can gain valuable insights into the chemical composition of their pool and identify any problems that may be affecting water quality. This information can be helpful in identifying probelms such as chlorinator issues or leaks, which may be affecting the pool's chemistry. By tracking these changes over time, administrators can determine whether the pool is consistently maintaining optimal chemistry or whether there are underlying issues that need to be addressed. Another important feature of the Water Test History pages is the ability to view cost summaries for the pool's chemical usage. By tracking the costs associated with each testing, administrators can identify patterns in chemical usage and adjust their pool maintenance routine as necessary to improve efficiency. The Water Test History pages provide a valuable tool for tracking pool chemistry over time and identifying potential issues affecting water quality. By tracking previous tests and their results, administrators can gain valuable insights into the chemical composition of their pool for analysing consistency.

Close

Inventory

inventory

The Inventory section of PoolWater-Pro is a useful tool for keeping track of all the chemicals that you have in stock. When you first set up the system, you'll need to enter the initial quantities of the chemicals you have on hand and then update the inventory as you replenish your supplies over time. One of the key benefits of the Inventory section is that it allows you to enter the cost of purchases per litre or kilogram when you receive new supplies. By doing so, PoolWater-Pro can help you keep track of the cost of chemicals over time, enabling you to monitor your pool maintenance costs accurately. Whenever you add chemicals to your pool during maintenance, these quantities are verified and then deducted from the remaining quantities in your Inventory. This feature is designed to help you keep track of your chemical usage and ensure that you always have enough chemicals on hand for your pool maintenance tasks. It also provides a convenient way to track and manage your pool's chemical usage, enabling you to maintain optimal water quality and know the costs for maintaining your pool.

Close

Reports

reports

The Reports section of PoolWater-Pro provides a convenient way to access and view past records of scheduled maintenance and purchases completed for your pool. This feature enables you to track and monitor your pool's history and performance, helping you to identify trends and patterns that may be affecting the water quality or efficiency of your maintenance routine. One of the key benefits of this feature is that the Reports section is fully customisable. You have the ability to separate reports by user and generate reports over specific time periods, giving you a more granular view of your pool maintenance activities. This enables you to tailor your reports to your exact needs and better understand how your pool is performing over time. For example, if you want to see how much money was spent on chemicals during the previous year, you can generate a custom report that details all chemical purchases made during that period. Alternatively, if you want to monitor a specific pool maintenance task, such as backwashing the pool filter, you can generate a report that tracks the frequency and effectiveness of this activity. The Reports section of PoolWater-Pro is a powerful tool for tracking and monitoring your pool's history and performance. By providing customisable reports, this feature allows you to tailor your reporting to your specific needs, giving you a more comprehensive understanding of your pool's maintenance activities. This information can help you to optimise your pool maintenance routine, ensuring optimal water quality and minimising costs over time.

Close

Click on any heading below to
view further detail, or to view all
info as a single page click here.

Calendar

Scheduled Pool Maintenance

PoolWater-Pro

Is Your Pool Safe to Swim?

Accurate Dosage Calculations

4-Pad & 6-Pad Test-Strip Reader

Green Pool Treatment

Black-Spot Algae Fix

Drain Pool

Sand Filter Media Replacement

Pool Water Volume Verification

Water Loss PoolWater-Pro

Permissions & Access Level

Users

Pool Set-up

Chemistry Target Levels

Chemicals Used to Balance Water

Chemical Costs

Salt & Mineral Pool Management

Water Test History

Inventory

Reports

Close

Calendar

calendar

The Calendar pages of Poolwater-Pro have been specially developed to help you add Scheduled Maintenance with a repeat frequency for your pool. Once you have saved the maintenance schedule, PoolWater-Pro will automatically create appointments and provide you with reminders when your pool maintenance is due. This not only helps you stay on track with your pool maintenance routine but also ensures that your pool remains in great condition year-round. If you mark the Scheduled Maintenance as completed when done, any chemicals added or tasks completed will become part of your pool maintenance records that can be viewed or searched at a later time. This feature is particularly useful for pool owners who want to keep track of their pool maintenance history, make adjustments to their pool maintenance routine based on past experiences and ensure that their pool is consistently well-maintained. With Poolwater-Pro, you can easily manage your pool maintenance tasks and keep your pool in top condition with minimal effort. The intuitive and easy-to-use interface of PoolWater-Pro makes it easy to add, update and view your pool maintenance schedules and records. You can then focus on enjoying your pool rather than worrying about its upkeep. Whether you are a seasoned pool owner or a first-time pool owner, Poolwater-Pro is the perfect tool to help you keep your pool in great condition.

Scheduled Pool Maintenance

scheduled maintenance

The Calendar pages on PoolWater-Pro offer a simple and user-friendly way to add new scheduled pool maintenance tasks. Whether you need to clean the filter, balance chemicals or perform any other maintenance tasks, you can easily add them to the calendar and set a frequency for them to repeat if required. This feature helps you stay on top of your pool maintenance tasks and ensures that your pool remains in pristine condition year-round. In addition to adding new scheduled maintenance tasks, you can also edit or delete any previous tasks from the same section. This allows you to make any necessary adjustments to your pool maintenance schedule as and when required. For example, if you need to reschedule a task or remove a task from your maintenance routine, you can do so easily and quickly from within the Calendar pages. The ability to edit or delete previous scheduled pool maintenance tasks is particularly useful for pool owners who want to keep their pool maintenance schedule up-to-date and make changes as needed. By making adjustments to your maintenance routine, you can ensure that your pool remains in excellent condition and avoid any potential issues that may arise from a lapse in maintenance. PoolWater-Pro provides an efficient and hassle-free way to manage your pool maintenance schedule. With the ability to add, edit and delete scheduled maintenance tasks, you can keep your pool in excellent condition with minimal effort and enjoy your pool to the fullest.

PoolWater-Pro

top calculator

PoolWater-Pro is an excellent resource for pool owners who want to ensure that their pool water remains healthy and sparkling all year round. The main page allows you to enter specific details about your pool, such as pool surface, service analysis, pool size, chlorination type, and chlorinator model. Any changes that you make to these details will be automatically saved and will populate the relevant fields when you use the PoolWater-Pro next. If your pool requires treatments that require more than one day to complete, any additional treatments required will be recorded into the Calendar pages as future appointments. This feature ensures that you receive reminders when additional treatments are due, allowing you to stay on top of your pool maintenance and ensure that it remains in excellent condition year-round. The ability to record additional treatments into the Calendar pages is particularly useful for pool owners who want to keep track of their pool maintenance history and make any necessary adjustments to their maintenance routine based on past experiences. By viewing the Calendar pages, you can quickly and easily identify when treatments were last performed and ensure that your pool maintenance routine remains consistent and effective. The pages within PoolWater-Pro provide an easy-to-use and convenient tool for pool owners to maintain healthy and sparkling pool water. With features such as automatic saving of pool details and the ability to record additional treatments into the Calendar pages, PoolWater-Pro provides an effective tool to keep your pool in excellent condition.

Is Your Pool Safe to Swim?

safe to swim

Free Chlorine Optimal Zone: 2-3 ppm – it’s the sweet spot where the water is just right for a safe splash. Warning Signs: Below 2 ppm means bacteria may thrive, and over 3 ppm can irritate your skin and eyes. Keep it balanced! A chlorine level of 4-5 parts per million (ppm) is slightly higher than the standard recommended range of 1-3 ppm for swimming pools. While it's not extremely unsafe, it can cause some issues:
Skin and Eye Irritation Higher chlorine levels can lead to irritation of the skin and eyes, making swimming uncomfortable for some people, especially those with sensitive skin or conditions like eczema.
Respiratory Issues High chlorine can also affect the respiratory system, causing discomfort especially for asthmatic swimmers.
Swimwear and Hair Damage Elevated chlorine levels can have a harsher effect on swimwear and hair, leading to faster wear and tear or discoloration. While a chlorine level of 5 ppm is not typically dangerous, it is advisable to adjust the levels back into the recommended range to ensure a comfortable and safe swimming environment. If you find your pool's chlorine levels consistently high, it might be good to reevaluate your pool maintenance routine or consult a professional. A chlorine level of 8 ppm is considered unsafe for swimming. It significantly exceeds the recommended range of 1-3 ppm for pool water and can lead to a variety of unpleasant and potentially harmful effects: Reducing the chlorine level to within the recommended safe range is crucial for ensuring the health and comfort of all swimmers. Total Chlorine In Sync: Ideally, it should match your Free Chlorine level to ensure effective sanitation. Treatment Needed: If Total Chlorine is higher than Free Chlorine (resulting in chloramines over 0.2 ppm), it’s time for some pool maintenance! If the total chlorine in your pool is 0.2 ppm higher than the free chlorine (or higher), it suggests the presence of combined chlorine (chloramines), which isn't ideal. Here's a breakdown of what that means and the safety considerations.
Understanding Combined Chlorine Free chlorine refers to the chlorine that is actively sanitizing your pool. Total chlorine is the sum of free chlorine and combined chlorine (the chlorine that has already reacted with contaminants but is still present in the water). The difference between the two indicates the level of combined chlorine.
Safety and Comfort A combined chlorine level of 0.5 ppm can lead to some discomfort for swimmers, including eye and skin irritation, as well as a strong chlorine smell. It's generally recommended to keep combined chlorine levels as low as possible, ideally under 0.2 ppm.
Swimming Safety While a 0.5 ppm level of combined chlorine might not pose a severe health risk, it can make the swimming experience less pleasant and could potentially cause irritation, especially with prolonged exposure. Action Steps: To improve water quality and safety: Shock Treatment: This involves adding a large amount of chlorine or a non-chlorine shock to the water to break down combined chlorine. Regular Maintenance: Ensure your pool's pH and other chemical levels are properly balanced to optimize chlorine effectiveness and minimise chloramine formation. By managing these levels effectively, you can ensure a safer and more enjoyable swimming environment. pH Just Right: 7.2-7.8 – keeping pH in this range helps chlorine do its job efficiently. Imbalance Issues: Below 7.0 can lead to corrosion, and above 7.8 reduces the effectiveness of chlorine, leading to scaling and cloudiness. Alkalinity (TA) Balanced Base: 80-120 ppm – within this range stabilises pH and keeps your pool from mood swings. Extreme Levels: Under 80 ppm can cause erratic pH levels, while over 120 ppm locks pH in place, making it hard to adjust. An alkalinity level of 200 parts per million (ppm) in pool water is on the higher side but still within a range that is generally considered safe for swimming. However, there are a few considerations:
Impact on pH Stability High alkalinity can help stabilize pH levels, preventing them from fluctuating too much, which is beneficial. However, when alkalinity is too high, it can make adjusting the pH more difficult if changes are needed.
Potential for Scaling High alkalinity can lead to scaling, which is the buildup of calcium deposits on pool surfaces and equipment. This can affect the efficiency of your pool systems and the clarity of the water.
Comfort and Clarity While an alkalinity of 200 ppm isn't typically dangerous for swimmers, it can lead to cloudy water and might affect swimmer comfort over time, particularly in terms of water feel. Optimal Range: The ideal range for total alkalinity in pool water is usually cited as 80-120 ppm. Maintaining alkalinity within this range helps ensure effective pH balance, optimal sanitizer performance, and overall pool health. If your pool's alkalinity is consistently high, you might consider using a chemical reducer specifically designed to lower alkalinity without dramatically affecting pH levels. Regular testing and balancing of your pool's chemistry are key to maintaining a safe and pleasant swimming environment. Total Hardness Perfect Hardness: 200-400 ppm – it’s ideal for preventing corrosion and scaling. Off the Scale: Below 200 ppm can be corrosive, and above 400 ppm might lead to unwanted calcium deposits. Calcium hardness levels over 500 parts per million (ppm) in pool water are considered high and can pose some issues, but generally, they are still safe for swimming. Here are the primary concerns associated with high calcium hardness:
Scaling High levels of calcium can lead to scaling, which is the buildup of calcium deposits on the pool surfaces, fixtures, and within the plumbing. This can reduce the efficiency of your pool equipment and lead to potential damage.
Cloudy Water Excess calcium can cause the pool water to become cloudy, which reduces water clarity and can detract from the overall aesthetic and enjoyment of the pool.
Water Feel High calcium hardness can make the water feel harder, which some swimmers might find less pleasant compared to softer water. While these issues primarily affect the maintenance and appearance of the pool rather than posing direct safety risks to swimmers, they can indirectly impact swimmer comfort and increase maintenance costs and efforts. To address high calcium hardness: Dilution: One of the most straightforward methods to reduce calcium hardness is by partially draining the pool and refilling it with softer water, if available. Chemical Treatment: There are specific chemicals available that can help sequester or bind the calcium, preventing it from forming scale and keeping it in solution. Regular Maintenance: Keeping the pool’s pH and alkalinity within the recommended ranges can help manage problems associated with high calcium hardness. Regular testing and balancing of all pool chemicals are crucial to prevent scaling, maintain clear and healthy water, and ensure a pleasant swimming experience. Stabiliser (CYA) UV Shield: 20-40 ppm – this level protects chlorine from burning off under the sun. Efficiency Drop: Below 20 ppm, chlorine dissipates quickly, while above 40 ppm, chlorine’s effectiveness is dulled. A stabiliser level over 80 parts per million (ppm) in a pool, specifically referring to cyanuric acid (CYA), is generally considered too high but not immediately unsafe for swimming. However, excessive levels of stabilizer can lead to several issues that indirectly affect pool safety and maintenance:
Reduced Chlorine Effectiveness Cyanuric acid helps protect chlorine from being degraded by sunlight, extending its effectiveness in the water. However, when CYA levels are too high, it can overly stabilize the chlorine, making it less effective at sanitizing the pool. This means bacteria and algae may not be controlled adequately, which could lead to unhealthy swimming conditions.
Chemical Balance Challenges High levels of CYA can make it difficult to maintain balanced water chemistry. This imbalance can affect the effectiveness of other chemicals and the overall clarity and quality of the pool water.
Potential for Algae Growth With chlorine's effectiveness reduced, there's an increased risk of algae growth, which can make the pool unsafe for swimming if not properly controlled. Safety Measures and Recommendations: Water Dilution: The most straightforward method to reduce high CYA levels is to partially drain the pool and refill it with fresh water. This dilutes the concentration of CYA. Avoid Additional Stabilised Chlorine: If you need to add more chlorine, use non-stabilised chlorine until the CYA levels come down to the recommended range (usually 30-50 ppm for outdoor pools). Regular Testing: Keep a regular schedule for testing your pool water, not just for CYA but for all chemical levels, to ensure a safe and enjoyable swimming environment. While swimming in a pool with a CYA level over 80 ppm isn't immediately hazardous in terms of acute toxicity, the reduced efficacy of chlorine and potential for uncontrolled algae and bacteria growth make it advisable to adjust the CYA level back to a safer range. This ensures that the pool remains both safe and pleasant for all swimmers. Copper Micro Amounts: 0-0.2 ppm – enough to prevent algae without staining or turning hair green. Excess Alert: Above 0.2 ppm might cause stains and a noticeable green tint in hair. Copper levels above 0.5 parts per million (ppm) in pool water are generally considered high and can lead to several undesirable effects, though they may not pose immediate health hazards for swimming. However, it's important to address high copper levels to avoid these issues:
Staining Copper levels above 0.5 ppm can cause significant staining of pool surfaces and equipment. This usually appears as green or blue-green stains that are difficult to remove.
Hair and Skin Discoloration Swimmers, particularly those with lighter-colored hair, might experience green tints in their hair after swimming in a pool with high copper levels. Additionally, prolonged exposure to high copper levels can cause skin discoloration and irritation.
Corrosion Elevated copper levels can also lead to the corrosion of metal components within the pool system, especially if the pool water's pH is not well-controlled.
Health Considerations While short-term exposure to high copper levels isn't typically dangerous, long-term exposure can potentially lead to health issues such as gastrointestinal distress or more severe conditions depending on the exposure level and individual sensitivity.
Actions to Take Identify the Source: Determine where the excess copper is coming from, which could be from corroded pool equipment (like heaters) or copper-based algaecides. Water Treatment: Use a metal sequestrant to bind the copper ions and prevent them from causing stains or discolouration. These treatments don't remove copper from the water but can help manage its effects. To permanently remove or reduce copper from the pool water, draining or part-draining is required. Pool Equipment Check: Inspect and possibly replace any corroding copper parts in your pool’s circulation system. Regular Testing and Maintenance: Continuously monitor your pool's copper levels, along with pH and alkalinity. Keeping the water chemistry balanced can help minimize the dissolution of copper into the water. Reducing copper levels below 0.5 ppm is advisable to maintain pool aesthetics, protect equipment, and ensure swimmer comfort and safety. Regular water testing and maintenance are key to achieving this. Copper levels above 0.5 ppm in pool water are considered very high and can lead to several serious issues that affect both the pool's condition and the safety of swimmers:
Staining Copper at this level will almost certainly cause staining on the pool's surfaces and equipment. These stains are typically green or blue-green and can be very difficult to remove.
Hair and Skin Discoloration Swimmers, particularly those with lighter-colored hair, are likely to experience green tints in their hair after swimming in a pool with such high copper levels. There can also be noticeable skin discoloration and irritation, especially after repeated exposure.
Corrosion High levels of copper can accelerate the corrosion of any metal components in the pool system, including heaters, ladders, and pumps. This can lead to expensive repairs and replacements.
Health Risks While brief exposure might not lead to immediate health problems, prolonged exposure to high levels of copper can be harmful. Possible health effects include nausea, vomiting, and long-term damage to the liver and kidneys. Taking immediate steps to reduce copper levels and prevent future accumulation will help ensure the safety of swimmers and the longevity of your pool infrastructure. Phosphates Low Key: 0-100 ppb – keeping phosphates low minimizes algae risks. Growth Trigger: High phosphate levels can turn your pool into an algae hotspot. Phosphates above 1000 parts per billion (ppb) in pool water are not immediately harmful to human health, but they can significantly impact the water quality and maintenance of your pool:
Algae Growth Phosphates are nutrients that promote algae growth. High levels of phosphates provide the ideal conditions for algae to thrive, which can lead to frequent and severe algae blooms. This not only affects the appearance and clarity of the pool water but can also create conditions that demand more intensive chemical treatment and cleaning.
Increased Maintenance To combat the algae growth fueled by high phosphate levels, you'll need to use more sanitizer and algaecide. This increases the chemical demand and ongoing maintenance costs of your pool.
Water Quality While phosphates themselves are not directly harmful to swimmers, the resulting algae blooms can decrease the overall quality of the pool water. Algae can make the water murky and slippery, potentially obscuring visibility and leading to a less safe swimming environment.
Steps to Manage High Phosphate Levels Test and Treat: Regular testing of phosphate levels can help you manage them more effectively. If levels are high, use a phosphate remover product specifically designed to reduce phosphates in pool water. Remove Debris: Keep your pool clean by regularly removing leaves, dirt, and other debris, as decomposing organic matter can contribute to phosphate levels. Maintain Proper Filtration: Ensure that your pool’s filtration system is working efficiently and is cleaned regularly to help remove phosphate sources from the water. Balance Pool Chemistry: Apart from focusing on phosphates, maintaining balanced pool chemistry with proper pH, alkalinity, and sanitizer levels will help prevent algae growth and keep the water clear. Routine Maintenance: Regular brushing and vacuuming of the pool can physically remove algae and reduce the likelihood of it taking hold, even in the presence of phosphates. While phosphates themselves do not make the water unsafe, their impact on algae growth can indirectly lead to a pool environment that requires more chemical treatment and maintenance. Managing phosphate levels is crucial for maintaining clear and healthy pool water and ensuring an enjoyable swimming experience. Salt Beach Feel: 2500-5500 ppm (depending on chlorinator model) – it makes your pool feel like a natural lagoon. Salinity Check: Too little salt can impair your chlorine generator; too much can be corrosive and leave your pool tasting like the sea and damage the chlorinator cell. Salt levels over 6000 parts per million (ppm) in a saltwater pool are considered high and may not be safe for swimming for several reasons:
Corrosion Risk High salt concentrations can lead to corrosion of metal components in and around the pool, such as ladders, pumps, heaters, and other hardware. This can reduce the lifespan of your pool equipment and fixtures.
Water Balance Issues Excessive salt can affect the overall balance of the pool water, making it more challenging to maintain proper pH and alkalinity levels.
Discomfort for Swimmers High salt levels might cause discomfort for swimmers, including eye irritation or a more pronounced salty taste, which could detract from the swimming experience.
Potential Damage to Pool Surfaces Prolonged exposure to high salt levels can also deteriorate pool surfaces, particularly if they are not designed or treated to handle high salinity. Optimal Salt Levels: For most saltwater pools, the ideal salt concentration is typically between 2500 and 5500 ppm. This range helps ensure that the saltwater chlorinator, which generates chlorine from the salt, operates efficiently without the negative effects of too much salt. What to Do: If your pool's salt level is over 6000 ppm, consider the following steps: Dilution: Partially drain the pool and add fresh water to dilute the salt concentration. This is often the most effective method to quickly reduce salt levels. Check Equipment Settings: Ensure that your saltwater chlorinator settings are adjusted correctly according to the manufacturer’s recommendations. Regular Testing and Maintenance: Continuously monitor your pool’s salt levels along with other chemical parameters to maintain a healthy, balanced, and safe swimming environment. Addressing high salt levels promptly will help maintain the integrity of your pool’s structure and equipment, while also ensuring a comfortable swimming environment. Keeping these chemical levels in check means you can enjoy a pristine pool that’s both fun and safe for everyone. Let’s keep those waters balanced and enjoyable!

PoolWater-Pro for Accurate Dosages

top calculator

With our PoolWater-Pro page, you can easily specify your pool characteristics, chlorinator type and specific testing requirements by selecting a few simple options from the drop-down menus. Once readings are input automatically through Computer Vision technologies (or manually entered), the “Calculate” button at the bottom of the page instantly displays exact quantities and costs of chemicals required to have your pool water perfectly balanced. Complicated algorithms in the background code compensate for the inter-relationship between pH-Alkalinity and Salt-Calcium readings for mineral pools. Our PoolWater-Pro results will enable you to instantly become a “water expert” and know exactly what is chemically required to have a healthy pool.

4-Pad & 6-Pad Test-Strip Reader

test strip readers

Water Testing Problem Health departments internationally require public swimming pools to test chemicals multiple times each day with a photometer. A photometer is a device that converts the strength of colour from different chemicals into digital readings. For most homeowners to test their pool water this way is cost prohibitive, because photometers are expensive. Using test strips conventionally is not accurate, because you have to try match the different colours of the strip to a comparison chart and the results do not match photometer readings. Test Strip Solution The largest manufacturer of test strips for testing pool water make the brands Aquachek 7 and Aquachek 4-in-1. The pool industry‘s leader in photometers is Waterlink‘s Spin Disc. We’ve developed software utilising Computer Vision and Machine Learning (ML) technologies to analyse test strips from Aquachek 7 and Aquachek 4-in-1 and have calibrated the results against Waterlink’s Spin Disc readings. Extensive fine-tuning of ML algorithms has optimised our model’s accuracy. Our software now enables homeowners to have a photometer’s level of accuracy for their pool chemical readings… just from test strips! Ease of Use Simply take a photo of the test strip on your phone and our software recognises if the photo is a 6-pad or 4-pad strip. Readings are directly imported into our PoolWater to then display the precise quantities of chemicals needed to balance your pool water.

Green Pool Treatment

green pool treatment

If your pool has turned green, it can be a frustrating and time-consuming problem to resolve. PoolWater-Pro is here to help you through the process by providing a step-by-step guide to turn your pool water from green to crystal clear. By specifying the necessary chemical quantities and time intervals required to resolve the issue, you can avoid the guesswork and get your pool back to its blue and sparkling self. To get started, all you need to do is select the green color of your pool, along with your preferred chemicals to use (ie liquid or granular chlorine). PoolWater-Pro will then display a comprehensive treatment plan, including the specific amount of each chemical required and the time intervals that each treatment should be applied. Simply follow the plan, and you will be on your way to a crystal-clear pool in no time. If the green pool issue persists, there's no need to worry. Simply repeat the treatment can be repeated to ensure complete elimination of the algae. With the help of PoolWater-Pro's advanced technology, you can avoid costly trial-and-error methods, saving time and money in the process. By providing clear and concise instructions, PoolWater-Pro makes it easy for pool owners to resolve the issue of green water. With PoolWater-Pro's guidance, you can be confident that you have the necessary tools and knowledge to restore your pool back to its original pristine condition.

Black-Spot Algae Fix

black spot algae

If you're dealing with a Black-Spot Algae outbreak in your pool, PoolWater-Pro will develop an effective treatment plan. Once you select the intensity of the Black-Spot and your preferred chemicals to use, PoolWater-Pro will display a customised treatment plan that's tailored to your pool's needs. This feature provides you with a convenient and hassle-free way to resolve the outbreak and get your pool back to its pristine state. In some cases, the Black-Spot Algae may persist even after following the initial treatment plan. In such instances, a modified treatment plan will need to be created based on the current outbreak status of your pool. This modified treatment plan could involve adjusting the concentration of chemicals used or increasing the frequency of treatment until the outbreak is under control. With PoolWater-Pro, you can easily modify your treatment plan as necessary to address any Black-Spot Algae outbreaks in your pool. The clear and concise instructions provided by PoolWater-Pro make it easy for you to know when to make modifications and what changes to make to your treatment plan. PoolWater-Pro is an effective tool that provides customised treatment plans and the ability to modify those plans as necessary. With PoolWater-Pro, you can address any pool maintenance issues without the need for professional assistance, saving you both time and money.

Drain Pool

drain pool

Setting-up drainage costs on PoolWater-Pro is not essential but doing so can provide more accurate maintenance schedules for your pool. If you choose to set-up drainage costs, any drainage maintenance will be automatically populated on your Calendar pages with more precise times. If you leave these settings as default, the maintenance task will remain the same, but the required time to complete the task may not be accurate. By default, PoolWater-Pro assumes the pH of your water source to be 6.8. If your water source pH is different or contains other chemicals, PoolWater-Pro allows you to enter these values and makes necessary allowances in calculations that display. This feature ensures that any chemicals added to your pool will have your water chemistry properly balanced. Not only does PoolWater-Pro allow you to set up drainage costs, adjust pH levels, and take into account other chemicals from your water source, but it also provides you with the ability to modify your maintenance schedule as needed. If you need to make any changes to your pool maintenance routine, you can easily edit or delete previous maintenance tasks on your Calendar pages. Overall, PoolWater-Pro provides an excellent tool for pool owners to maintain their pool in excellent condition. By taking into account specific pool details such as drainage costs, pH levels, and other chemicals in your water source, PoolWater-Pro ensures that your pool chemical dosages are accurate and tailored to your pool's specific needs.

Sand Filter Media Replacement

sand filter

To keep your pool filter in optimal condition, it is recommended to replace the sand in your filter every 5-6 years, or if glass media every 10-12 years. Glass media is the most common replacement option as it is capable of filtering particles as small as 3 micron, while sand media can only filter particles to around 20 micron. When replacing the filter media with glass, it is important to follow the correct installation process. The coarse glass should be placed into the filter first. Once the media replacement is completed, run the filter on the “Backwash” setting for two minutes, followed by the “Rinse” setting for 30 seconds. This will flush the finer particles of glass and save you from having to do a vacuum to waste to remove them. By replacing the filter media as recommended and following the correct installation process, you can ensure that your pool filter operates effectively and efficiently. A well-maintained pool filter will help to keep your pool water clean and clear, while reducing the need for additional chemical treatments. Replacing the filter media of your pool filter is an essential component of ongoing pool maintenance.

Pool Water Volume Verification

pool water volume verification

Pools shapes are irregular because of curves, varying depths, unique designs or being man-made. Most pool owners don't know the exact volume of their pool in gallons or litres, which is necessary for adding precise chemical adjustments required to maintain a healthy pool. The way to determine the exact water volume of your pool is through a salinity test. This test involves measuring the salt levels in your pool beforehand and two weeks after adding salt of minerals to your pool. With this data input into PoolWater-Pro, the exact water volume of your pool will be determined. To determine the precise water volume of your pool is through a salinity test. This test involves measuring the salt levels in your pool both before and two weeks after adding salt or minerals. With this data input it into PoolWater-Pro, the exact water volume of your pool will be displayed. Knowing the exact volume of your pool and making the necessary updates into PoolWater-Pro, will ensure accurate dosages are specified in PoolWater-Pro that matches your pool size.

Water Loss PoolWater-Pro

water loss calculator

When a pool loses water it can cause significant stress for some home owners. It is important to determine the amount of water being lost in order to differentiate between natural evaporation and a possible leak. During the hot summer months, pools can lose a substantial amount of water each day due to evaporation. Our water loss PoolWater-Pro can provide assistance with this issue. By entering the amount of water lost each day on the first page of our Water Loss PoolWater-Pro and clicking the “Calculate” button, our PoolWater-Pro can help determine the exact amount of water being lost. The second page PoolWater-Pro's Water Loss PoolWater-Pro displays the amount of water lost per day, minute and hour. This information can be quite helpful for pool owners and maintenance professionals, as it can help to identify if the water loss is normal or if there's a leak in the pool system that needs to be addressed. If the water loss is more than evaporation, a bucket test can be done to confirm whether the water loss is more than evaporation and if a leak detection professional is required to find the cause. To do a bucket test, place a brick or rock in the bottom of a bucket and sit the bucket on the steps of your pool. Fill the water in the bucket to be the same level as your pool and clearly mark the water level in the bucket. For stability reasons, try to have the bucket 3/4 full and have the water in the bucket completely cover the brick or rock. Run your pool equipment normally and check one or two days later, if the water level in the bucket is higher than your pool there is a leak. If you do have a leak, repeat the test with the pump turned-off. This will help to isolate if the leak is coming from the pool shell itself, or from the pool equipment, fittings and plumbing.

Permissions & Access Level

permissions

This particular page is where you can configure access privileges for users depending on their level of access. The options for access levels are low, medium or high. By assigning an access level to a user, you can grant or deny access to various parts of the site and this can be customised to suit your requirements for individual users. If a user is not granted access to a particular section of the site, any relevant links or data will be invisible to them. This feature ensures that confidential or sensitive information is protected and that users only have access to the areas that they are authorised to view. Customising access levels can be beneficial in various situations. For instance, it can be used to control access to sensitive data, such as chemistry target levels or chemical costs. It can also be used to ensure that certain functions or features of the site are only available to users with the appropriate level of expertise or experience. The ability to determine access levels ensures that each user has access only to the information and features that they need to perform their tasks.

Users

users

This particular page is where you can configure access privileges for users depending on their level of access. The options for access levels are low, medium or high. By assigning an access level to a user, you can grant or deny access to various parts of the site and this can be customised to suit your requirements for individual users. If a user is not granted access to a particular section of the site, any relevant links or data will be invisible to them. This feature ensures that confidential or sensitive information is protected and that users only have access to the areas that they are authorised to view. Customising access levels can be beneficial in various situations. For instance, it can be used to control access to sensitive data, such as chemistry target levels or chemical costs. It can also be used to ensure that certain functions or features of the site are only available to users with the appropriate level of expertise or experience. The ability to determine access levels ensures that each user has access only to the information and features that they need to perform their tasks.

Pool Set-up

pool setup

The Pool Set-up area of the site is a crucial component of PoolWater-Pro, as it is where all the back-end parameters are configured. This area allows administrators to set a range of parameters related to pool maintenance, including the chemicals used, their costs, target levels, time requirements and unit of measurement. This area provides options for configuring more advanced settings such as drainage costs, green pool and black-spot algae calculations and other relevant settings. By customising these parameters, administrators can ensure that the site accurately reflects the details of their specific pool maintenance requirements. Any updates made to these parameters in the Pool Set-up area will be instantly reflected in the PoolWater-Pro pages. This ensures that the site is always up to date and that calculations are accurate and relevant to the latest settings. It is worth noting that the Pool Set-up area includes default settings as standard, which can be reinstated at any time. This feature provides a safety net for administrators, ensuring that the site can be easily restored to its default settings in the event of input errors or other issues that may arise. By providing this capability, administrators can make changes to the site with confidence, knowing that they can always revert back to the original settings if needed.

Chemistry Target Levels

chemistry target levels

This area of the site allows for the customisation of chemistry target levels, which are set up with default settings. It is recommended that only individuals with high levels of experience or expertise in pool maintenance should alter default settings. This is important to ensure that the pool water remains safe for swimming and that any changes made do not compromise pool safety. The default settings ensure that the PoolWater-Pro accurately reflects the requirements for maintaining optimal pool chemistry. Altering these settings without the necessary knowledge and expertise can potentially result in inaccurate calculations and may compromise the safety of the pool. Before making any changes to default settings, it is important to ensure that you have the necessary knowledge and expertise to do so. This can include consulting with professional pool maintenance service companies or conducting research on best practices for pool chemistry maintenance. If an administrator has custom requirements, they can change these settings and save them as new default settings. Once these new settings are saved, they will be instantly reflected in PoolWater-Pro results. By customising the chemistry target levels, administrators can change OK- Levels, Target Levels, OK+ Levels and Drain Point. Any changes made to the settings can be reverted back to the original default settings. This ensures that the site can remain functional and effective in the event of input or other errors. This feature also provides a safety net for administrators, ensuring that they can easily restore default settings if customised settings are not working as expected.

Chemicals Used to Balance Water

chemical balance

In this part of the site allows for the selection of specific chemicals for PoolWater-Pro to use in dosage calculations. This includes options for liquid chlorine, granular chlorine, muriatic or hydrochloric acid, dry acid and reducing calcium hardness either chemically or by part-draining. By being able to specify different chemicals, site administrators can ensure that PoolWater-Pro is using preferred chemicals for dosages required to balance the pool water. It is worth noting that the customisation of these chemicals requires a high level of knowledge and expertise in pool maintenance. It is recommended that only individuals with the necessary experience and knowledge should make changes to these settings. This can include consulting with professional pool maintenance services or conducting research on best practices for pool chemistry maintenance. The ability to specify the chemicals used in pool maintenance provides a range of benefits for administrators, including enhanced flexibility in the face of supply issues or changing preferences for chemicals to be used. By customising these settings, administrators can easily adjust the chemicals to be used in PoolWater-Pro to reflect changes in supply or preferences. As an example, if a particular chemical is no longer available or is in short supply, administrators can quickly adjust the settings to reflect the use of an alternative chemical. This helps to ensure that pool maintenance tasks can continue to be performed efficiently and effectively, even during supply constraints.

Chemical Costs

chemical cost records

Any changes to the cost of chemicals can be input here and the changes will instantly be reflected throughout PoolWater-Pro. One of the useful features of the PoolWater-Pro system is that it retains data for all chemicals purchased within the system. This means that administrators can generate reports that show not only the combined products used but also individual products used, along with the date that they were purchased and their costs. This feature provides a helpful tool for monitoring the use of chemicals in pool maintenance tasks. By analysing this data, administrators can identify trends in chemical usage that may indicate issues such as a leaking pool or other problems. This information can be particularly useful in identifying excessive usage trends that may be costing more than necessary. For example, if the data shows a sudden spike in the usage of salt or minerals, this may indicate that there is a leak in the pool that needs to be addressed. By identifying this issue early on, administrators can quickly take steps to address the problem, reducing costs and minimising the impact on the pool.

Salt & Mineral Pool Management

mineral pool management

The Salt & Mineral Pool Management section of the PoolWater-Pro system contains pages that allow administrators to input a range of important parameters related to manufacturer-recommended salt levels for the pool, as well as the "OK-" Level and "OK+" Level for salt concentration. This information is essential for the system to accurately calculate the amount of salt or minerals needed for pool maintenance. Additionally, if an ORP (oxidation-reduction potential) probe is installed in the pool, this can also be specified in the Salt & Mineral Pool Management section. ORP probes work by measuring the pool water's ability to oxidise contaminants effectively, which is a key indicator of sanitiser effectiveness. Another important parameter that can be customised here is the manufacturer-recommended Stabiliser (CYA) levels for the pool. The Stabiliser (CYA) level helps to prevent the breakdown of chlorine by sunlight, which is essential for maintaining optimal pool chemistry. Having an ORP probe usually means reducing the target level for CYA to 20 parts per million, instead of 40 parts per million (but check with your chlorinator manufacturer). The Salt & Mineral Pool Management section of the PoolWater-Pro provides important customisation options for managing both Salt & CYA (if an OPP probe is installed). Any changes in Stabiliser (CYA) set-points here will over-ride any set-up for Stabiliser (CYA) from the Chemistry Target Levels part of the site.

Water Test History

water test history

The Water Test History pages within the PoolWater-Pro system provide a valuable tool for tracking the chemistry of your pool over time. By viewing previous tests and their results, administrators can gain valuable insights into the chemical composition of their pool and identify any problems that may be affecting water quality. This information can be helpful in identifying probelms such as chlorinator issues or leaks, which may be affecting the pool's chemistry. By tracking these changes over time, administrators can determine whether the pool is consistently maintaining optimal chemistry or whether there are underlying issues that need to be addressed. Another important feature of the Water Test History pages is the ability to view cost summaries for the pool's chemical usage. By tracking the costs associated with each testing, administrators can identify patterns in chemical usage and adjust their pool maintenance routine as necessary to improve efficiency. The Water Test History pages provide a valuable tool for tracking pool chemistry over time and identifying potential issues affecting water quality. By tracking previous tests and their results, administrators can gain valuable insights into the chemical composition of their pool for analysing consistency.

Inventory

inventory

The Inventory section of PoolWater-Pro is a useful tool for keeping track of all the chemicals that you have in stock. When you first set up the system, you'll need to enter the initial quantities of the chemicals you have on hand and then update the inventory as you replenish your supplies over time. One of the key benefits of the Inventory section is that it allows you to enter the cost of purchases per litre or kilogram when you receive new supplies. By doing so, PoolWater-Pro can help you keep track of the cost of chemicals over time, enabling you to monitor your pool maintenance costs accurately. Whenever you add chemicals to your pool during maintenance, these quantities are verified and then deducted from the remaining quantities in your Inventory. This feature is designed to help you keep track of your chemical usage and ensure that you always have enough chemicals on hand for your pool maintenance tasks. It also provides a convenient way to track and manage your pool's chemical usage, enabling you to maintain optimal water quality and know the costs for maintaining your pool.

Reports

reports

The Reports section of PoolWater-Pro provides a convenient way to access and view past records of scheduled maintenance and purchases completed for your pool. This feature enables you to track and monitor your pool's history and performance, helping you to identify trends and patterns that may be affecting the water quality or efficiency of your maintenance routine. One of the key benefits of this feature is that the Reports section is fully customisable. You have the ability to separate reports by user and generate reports over specific time periods, giving you a more granular view of your pool maintenance activities. This enables you to tailor your reports to your exact needs and better understand how your pool is performing over time. For example, if you want to see how much money was spent on chemicals during the previous year, you can generate a custom report that details all chemical purchases made during that period. Alternatively, if you want to monitor a specific pool maintenance task, such as backwashing the pool filter, you can generate a report that tracks the frequency and effectiveness of this activity. The Reports section of PoolWater-Pro is a powerful tool for tracking and monitoring your pool's history and performance. By providing customisable reports, this feature allows you to tailor your reporting to your specific needs, giving you a more comprehensive understanding of your pool's maintenance activities. This information can help you to optimise your pool maintenance routine, ensuring optimal water quality and minimising costs over time.

Close